Making sure 24/7 that your nights are hassle-free!


How can I get refunded?

If an event or ticket is cancelled, you will automatically be refunded. For any other reasons, please get in touch with the organizer to request a refund.

Please keep in mind that the refund may take up to 10 working days to show up in your bank account.

If you purchased your ticket in cash (Lebanon only), please show up at our offices 5 working days after the event or cancellation date to be refunded.

How to purchase my ticket in cash? (Lebanon only)

Tick’it partnered with Bob Finance to allow clubbers in Lebanon to purchase their tickets in cash at any branch (over 600) across the country.

Reserve your ticket on the app or website, show up at any Bob Finance Agent within 24 hours to complete your payment and receive your e-ticket by email.

Please be aware that it could take up to 1h after your payment at BOB Finance for your ticket to appear in your mailbox. However, the 24h timer would stop at the moment you make the payment, so make sure to pay in advance.

If you face any issues purchasing a ticket in cash, please contact us at

I don’t want to attend an event anymore, how can I resell my ticket?

You can resell your ticket via the Tick’it mobile app. Once you confirm that you want to resell your ticket, your ticket will be added to the resale pool list in order and will remain pending till the ticket type sells out. Once it does, tickets from the resale pool will start being sold. So, make sure you remain patient and wait for your turn on the resale list.

Once your ticket is sold, you will be refunded the full amount of your ticket excluding Tick’it’s booking fee that we charge for the resale service.

Please keep in mind that the refund may take up to 10 working days to show up in your bank account.

To avoid ticket cancellation at the event, we highly advise you not to use external resale services.

Can I purchase multiple tickets for me and/or my friends?

You can purchase as many tickets as the organizer allows you to. Just make sure to fill up each holders’ details so that each one of them receive their ticket.

I accidentally sent my ticket to the wrong email address, what should I do?

If you entered the wrong ticket holder details, please contact, our team will fix it right away!


How much does it cost?

Get in touch or book a demo so we can find a deal that works for you.

How do I issue refunds?

On your Tick’it Admin Dashboard or Tick’it Manager App, from the Orders section of your event, you will be able to access and refund single or multiple orders.

When cancelling a ticket type or an event, all concerned attendees will be automatically refunded.

How do payouts work?

Payouts vary depending on the location of your events. However, for most countries, after filling up your payment details in the Finance section of your Admin Dashboard and getting your account approved, you will be able to start listing tickets for sale. Funds will be paid out daily and will start appearing in your account within 3-5 working days after your first sale.

If you want to customize your payout schedule, please make sure to contact us at

Organizers based Egypt, KSA, Lebanon and Qatar will get paid on a weekly basis or after the event. For any additional information, please contact us at

Want to report a problem?

If you face any issues using Tick’it, make sure to report it at


We’ll try to deliver the answers you’re hungry for.

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